Customer information

Clear expectations before an order is confirmed.

These notes describe how website requests are handled. The store confirms order-specific terms before payment.

01

Stock and price

Stock and prices can change. The store confirms both against your order ID before payment.

02

Sizing

Measurements and fit guidance are available before dispatch. Customers remain responsible for the size they approve.

03

Delivery

Timing and cost depend on destination, courier availability, and the item. These details are confirmed for each order.

04

Returns and exchanges

Contact the store before returning anything. Items should remain unused, unworn, and with original tags while eligibility is reviewed.

05

Payments

Use only the payment instructions sent by the Classic Collections team for your order ID. The website does not currently collect card details.

06

Privacy

Customer details are used to process orders and are not displayed publicly. Order tracking requires both the order ID and matching phone information.